Advice And Support Officer

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Advice and Support Officer

Salary: £23,000 per annum

Hours: 35 hours per week

Contract: Permanent

Location: Based at Queen’s Drive Liverpool with requirement to deliver services across Liverpool, Wirral and Sefton

We are seeking an outgoing and friendly individual who is highly motivated, to work as part of our newly formed Support and Advice Team. The team empowers and assists people with hearing loss with a wide range of issues. From supporting with letter translation and phone calls to helping people looking for new accommodation or a job, no two days are the same!

Working closely with our Local Authority and voluntary sector partners the successful candidate will be good at building networks and professional relationships.

The ability to communicate in British Sign Language is essential for this role

The Advice and Support Officer is an exciting and challenging role which includes:

· Delivering scheduled drop in advice sessions in different locations for our communities

· Arranging one to one appointments and home visits to provide support, information and advice

· Being allocated short term cases where an individual may need support with a particular issue or to achieve agreed outcomes over a period of 6-12 weeks

· Keeping up to date records of advice and support given

The candidate should have experience dealing with the public, excellent computer skills and the ability to work on own initiative, as well as part of a team.

We welcome applications from Deaf people and people with hearing loss.

Closing Date: Ongoing.

Further information on this role and an application pack can be found at https://www.msdp.org.uk/vacancies/

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Company pension
• Flexitime

Schedule:

• Monday to Friday
• Weekend availability

Language:

• BSL (required)