BPO (Outbound Voice Process)

Domain: BPO (Outbound Voice Process)

Opportunity for people with Disabilities only for Bangalore Located Applicants.

Read the below JD carefully and if you are eligible, kindly share your Profile with the following details to the same number:

• Name:
• Contact Number:
• Email:
• Work Experience if any:
• CTC:
• Location:

Location of Job: Karnataka state-South

Mode of Working: Work from Home

Languages (Must): Hindi, Telugu, Kannada, Tamil, Malayalam, and English (Candidate should be able to translate English to regional languages)

Shifts: Rotational

Experience Required: Fresher’s/ Min 6 months in BPO

Technical requirement: Minimum 4 GB RAM and >=5.5-inch screen along with Power Bank (Having a laptop or desktop will be preferable)

Education: 10 + 2 / Graduation degree in any discipline

Network: Candidate should have a strong network in their locality

Disability Type: Locomotor disability

Job Responsibilities:

1. Migration of free trial customers to paid customers through outbound calls
2. Liaison with customers for upselling and cross-selling
3. Handle inbound customer queries and explain the product and offer information
4. Manage and resolve customer complaints
5. Enter new customer information into the system and update existing customer information
6. Identify and escalate priority issues
7. Follow communication procedures, guidelines, and document all call information according to standard operating procedures

Skills and Competencies:

1. Knowledge in telesales
2. Speak and write the local language
3. Verbal and listening skills
4. Interpersonal Skills
5. Attention to detail
6. Result-oriented
7. Customer-centricity