Telephone operators

Opening for People with Disability only.

JD- Taj Falaknuma Palace
Education qualifications : Minimum 12th pass

Looking for below profiles as an apprentice position for telephone operators.
Monthly Salary :- 12000

 Job Responsibilities for Telephone Operator at Taj Falaknuma Palace

1. Guest Communication:
   - Answer and direct incoming calls promptly and professionally.
   - Provide accurate information about the Palace’s facilities, and services,
   - Handle guest requests and inquiries efficiently and courteously.
2. Reservation Management:
   - Assist guests and transfer calls for room and restaurant reservations
  3. Coordination with other Departments:
4. Complaint Resolution:
   - Address guest complaints or concerns with patience and empathy.
   - Escalate unresolved issues to the appropriate manager or department.
5. System Management:
   - Operate the Palace’s telesoft and communication systems efficiently.
   - Maintain logs of calls and guest requests for reference and accountability.
6. Security and Privacy:
   - Maintain the confidentiality of guest information.
   - Follow hotel policies and procedures to ensure guest safety and privacy.
7. Language Proficiency:
   - Communicate effectively in English and local languages as required.
 
8. Additional Duties:
    - Perform administrative tasks as assigned by management.
    - Participate in online and physical one on one training programs to stay updated on Taj policies and procedures.

Requirements:
- Excellent communication and interpersonal skills.
- Proficiency in operating telephone software and related technology.
- Ability to handle multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Prior experience in a hospitality or customer service role is preferred.

 Location- Hyderabad

Or share your CV with Job title and basic information to: jobs@giftabled.org
Contact no: 6282243737